International trade brings great opportunities, but it also carries potential risks — especially when overseas buyers cannot inspect goods before shipment. In this case, a Nigerian construction company experienced such risks firsthand but successfully protected their interests with the support of our professional legal team.

Background of the Case

The Nigerian company placed an order for diesel generators with a Chinese supplier, based on a formal signed contract. The agreement clearly stated that the generators would be brand new, meet international quality standards, and include full warranties.

Given the critical role these generators played in the client's ongoing construction projects, product quality was non-negotiable. However, upon receiving the shipment, the client's technical team was alarmed to discover that the generators were visibly damaged, rusted, and showed clear signs of previous use. Several parts had been replaced, strongly indicating that the equipment was not new, but rather refurbished second-hand units.

Supplier Response and Escalation

When the buyer confronted the supplier, they initially provided vague explanations, attempting to downplay the condition of the products. Soon after, the supplier completely stopped responding to messages, cutting off all communication channels.

With project deadlines approaching and the financial risk escalating, the client urgently turned to our company for assistance.

Our Legal Team's Rapid Action

Upon receiving the case, our legal team responded immediately:

✔️ We conducted a thorough review of all relevant contracts, shipping documents, and technical agreements.
✔️ The client provided detailed photographic and video evidence, clearly documenting the product's condition.
✔️ Within 48 hours, our lawyers developed a targeted legal strategy, drafted formal notices, and sent them directly to the supplier.
✔️ The supplier was informed of their clear breach of contract and warned of the serious legal consequences, including regulatory complaints and potential litigation.

The Resolution

Thanks to our team's swift, professional intervention and structured legal pressure:

✅ The supplier agreed to provide a partial refund, helping the client recover part of their financial losses.
✅ In addition, the supplier shipped free replacement parts, ensuring the generators could be repaired and safely used for the intended projects.
✅ The entire negotiation process was completed within 10 days, minimizing the client's operational downtime.

Client Feedback

The Nigerian client expressed high appreciation for our firm's efficiency, legal expertise, and quick response under pressure. With our help, they avoided prolonged disputes, resumed project operations on schedule, and protected their commercial interests in China.